How to add an FAQ or accordion to SharePoint

A good FAQ answers the questions your service desk gets asked twenty times a week - and a collapsible accordion keeps a long list scannable. SharePoint has no dedicated FAQ or accordion web part, so teams improvise, usually with mixed results. Here's what people try, where it stops, and how to build a proper FAQ on the page.

What people improvise natively

• A long Text web part with headings - readable, but everything is expanded and there's no search.
• A list of question/answer pairs - maintainable, but it doesn't present as a friendly FAQ.
• Embedding an external accordion via script - unsupported and fragile.

Where the native options stop

• No accordion - questions can't collapse and expand, so long FAQs become a wall of text.
• No search across the answers, and no category tabs to organise them.
• No deep links to a single question, so you can't point someone straight at the answer.
• No way to show some questions only to certain people.

The supported way: an SPFx FAQ web part

A SharePoint Framework (SPFx) web part lets you build a real FAQ, edited inline on the page. Glow Cloud Kit FAQ Builder gives you rich-text answers with images, a search box, category tabs and per-question audience targeting - as an accordion or a classic FAQ. Add per-question accent colours, deep links to a single question, and a grid layout that opens one question at a time without disturbing its neighbours. There are no lists to maintain: what you see while editing is what visitors get. Targeting uses one read-only Graph scope that fails open.

A checklist for a useful FAQ

1. Start from the questions your team actually gets asked - not the ones you wish they'd ask.
2. Group them into a few categories so people can scan.
3. Keep answers short; link out to a full doc where needed.
4. Use deep links in emails and tickets to send people straight to the answer.
5. Target internal-only questions to the right groups.

Related

• Glow Cloud Kit FAQ Builder - the product overview.
• FAQ Builder setup guide - install and configuration steps.
• How to make SharePoint look modern.