FAQ & troubleshooting
An app shows "licence required" or won't load
- Confirm your tenant is activated - sign in to the portal with the same work account you purchased with.
- Check the subscription is active (not cancelled/expired) on the portal's Licences page.
- If you just activated, reload the page - validation caches for ~24 hours.
The package won't deploy / "Add app" errors
Make sure you ticked "Make this solution available to all sites in the organization" when deploying. These packages use tenant-wide deployment; the per-site "Add an app" flow isn't used.
Directory or Agenda shows no data
Approve the Microsoft Graph permissions in SharePoint admin → Advanced → API access. Until they're approved, Graph-backed data (people, presence, Exchange/group calendars) won't appear. The exact scopes are in the Directory and Agenda guides.
Do users briefly see the default SharePoint header before yours?
On slower connections, very briefly - yes. Glow Cloud Kit renders through Microsoft's supported SharePoint Framework extension point, which runs just after the page loads, so the custom header applies a fraction of a second later. This is normal for all SPFx extensions and is the trade-off for being fully supported and upgrade-safe - rather than relying on unsupported DOM hacks that break on Microsoft updates. We hide the native header as early as possible to keep the transition minimal; on typical connections it's imperceptible.
What happens if Microsoft builds one of these web parts natively?
It already happens, and the kit is shaped for it. The native Hero, News and Quick Links web parts are exactly the baseline our apps improve on - native versions stay generic, and when Microsoft does build something deep it usually sits behind premium per-user licensing (desk booking, engagement surveys), while Glow Cloud Kit is one flat price per tenant. Because every new app we ship joins your subscription at no extra cost, the value never rests on a single part.
As for the platform: everything here runs on the SharePoint Framework (SPFx) - the extensibility model Microsoft migrated the whole ecosystem onto when it retired the older add-in model, with years of public notice. Web parts built on SPFx in 2017 still run unchanged today, and platform changes at Microsoft are announced years ahead through the Microsoft 365 roadmap and Message Center, not overnight. Breaking SPFx would break every enterprise's own in-house customisations, not just vendors like us - which is exactly why it does not happen.
Does it work on SharePoint on-premises?
No - Glow Cloud Kit is for SharePoint Online (Microsoft 365) only.
Can I use it across multiple tenants?
A standard subscription covers one tenant. For several client tenants (e.g. MSPs), an Enterprise plan licenses each one - talk to us.
What data do you collect?
The apps run in your tenant and read data through Microsoft Graph/SharePoint as the signed-in user. For licensing we store your tenant ID and billing email to validate the subscription - nothing more.
How do I cancel?
From the portal's Billing page. If you cancel during the 14-day trial you're never charged. After that, access continues to the end of the paid period.
Still stuck?
Contact us and we will help. If you are already a customer you can also raise it from the portal support page, which asks you to sign in with Microsoft 365 first.