FAQ & troubleshooting
An app shows "licence required" or won't load
- Confirm your tenant is activated - sign in to the portal with the same work account you purchased with.
- Check the subscription is active (not cancelled/expired) on the portal's Licences page.
- If you just activated, reload the page - validation caches for ~24 hours.
The package won't deploy / "Add app" errors
Make sure you ticked "Make this solution available to all sites in the organization" when deploying. These packages use tenant-wide deployment; the per-site "Add an app" flow isn't used.
Directory or Agenda shows no data
Approve the Microsoft Graph permissions in SharePoint admin → Advanced → API access. Until they're approved, Graph-backed data (people, presence, Exchange/group calendars) won't appear. The exact scopes are in the Directory and Agenda guides.
Do users briefly see the default SharePoint header before yours?
On slower connections, very briefly - yes. Glow Cloud Kit renders through Microsoft's supported SharePoint Framework extension point, which runs just after the page loads, so the custom header applies a fraction of a second later. This is normal for all SPFx extensions and is the trade-off for being fully supported and upgrade-safe - rather than relying on unsupported DOM hacks that break on Microsoft updates. We hide the native header as early as possible to keep the transition minimal; on typical connections it's imperceptible.
Does it work on SharePoint on-premises?
No - Glow Cloud Kit is for SharePoint Online (Microsoft 365) only.
Can I use it across multiple tenants?
A standard subscription covers one tenant. For several client tenants (e.g. MSPs), an Enterprise plan licenses each one - talk to us.
What data do you collect?
The apps run in your tenant and read data through Microsoft Graph/SharePoint as the signed-in user. For licensing we store your tenant ID and billing email to validate the subscription - nothing more.
How do I cancel?
From the portal's Billing page. If you cancel during the 14-day trial you're never charged. After that, access continues to the end of the paid period.
Still stuck?
Contact us from the portal support page.