FAQ & troubleshooting

An app shows "licence required" or won't load

• Confirm your tenant is activated - sign in to the portal with the same work account you purchased with.
• Check the subscription is active (not cancelled/expired) on the portal's Licences page.
• If you just activated, reload the page - validation caches for ~24 hours.

The package won't deploy / "Add app" errors

Make sure you ticked "Make this solution available to all sites in the organization" when deploying. These packages use tenant-wide deployment; the per-site "Add an app" flow isn't used.

Directory or Calendar shows no data

Approve the Microsoft Graph permissions in SharePoint admin → Advanced → API access. Until they're approved, Graph-backed data (people, presence, Exchange/group calendars) won't appear. The exact scopes are in the Directory and Calendar guides.

Does it work on SharePoint on-premises?

No - SharePoint Kit is for SharePoint Online (Microsoft 365) only.

Can I use it across multiple tenants?

A standard subscription covers one tenant. For several client tenants (e.g. MSPs), an Enterprise plan licenses each one - talk to us.

What data do you collect?

The apps run in your tenant and read data through Microsoft Graph/SharePoint as the signed-in user. For licensing we store your tenant ID and billing email to validate the subscription - nothing more.

How do I cancel?

From the portal's Billing page. If you cancel during the 14-day trial you're never charged. After that, access continues to the end of the paid period.

Still stuck?

Contact us from the portal support page.